Diligence files that never meet live operations
Vendor diligence often peaks at onboarding. Questionnaires are completed, a SOC report is filed, and the register shows “approved.” Months later, the same vendor holds new data classes, supports a new product line, or has shifted subprocessors — while the file still reflects the original scope.
In vendor risk audits for fintech operations, we routinely find critical dependence without matching evidence. The fix is not another template. It is a scheduled re-check tied to workflow change: new payment rails, new markets, new support tools. Soft Techlab samples whether those triggers exist and whether anyone owns them.
If your risk committee still reads onboarding memos as current state, ask which owner last reconciled the live vendor list to production integrations.